Privacy Policy

At Dr G Mobile Vet (“we” or “us”), we prioritise the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website [www.drgmobilevet.com.au] or avail of our mobile veterinary services. Please take a moment to read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

1.1 Personal Information

We may collect various types of personal information from you when you interact with us, including but not limited to your name, email address, phone number, address, and any other information you provide voluntarily.

1.2 Non-Personal Information

We may automatically collect certain non-personal information when you visit our website, such as your IP address, browser type, operating system, referring website, pages viewed, and the dates/times of your visits. This information is used to analyse trends, administer the website, and enhance user experience.

How We Use Your Information

2.1 Providing Services

We may use the personal information you provide to offer and deliver veterinary services, respond to your inquiries, and communicate with you regarding your appointments, reminders, and follow-ups.

2.2 Improving Our Services

We may use the information we collect to analyse and improve our website, services, and overall customer experience. This includes enhancing website functionality, personalising content, and tailoring our services to meet your needs better.

2.3 Marketing and Communication

With your consent, we may use your personal information to send you promotional materials, newsletters, or updates about our services. You can opt out of receiving such communications at any time by following the instructions provided in the communication or by contacting us directly.

How We Share and Disclose Information

3.1 Service Providers

We may engage trusted third-party service providers to perform certain business functions on our behalf. These may include website hosting, data analysis, email delivery, marketing, and customer support services. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.

3.2 Legal Compliance and Protection

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate and prevent any unauthorised activities or potential fraud.

Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Choices and Rights

5.1 Updating Your Information

You have the right to access, update, correct, or delete your personal information in our possession. If you would like to exercise any of these rights, please contact us using the information provided in Section 7.

5.2 Opting Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us using the following information:

Email: info@drgmobilevet.com.au

Phone: +61 423 312 532

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

By using our website or availing our services, you signify your acceptance of this Privacy Policy. If you disagree with the terms of this policy, please refrain from using our website or providing us with your personal information.

Thank you for trusting Dr G Mobile Vet with your pet’s care and personal information.